Frequently Asked Questions

Everything you need to know about our vegan and cruelty-free professional hair care.

Are all Maria Nila products vegan and cruelty-free?

Yes, 100% of our range is certified vegan by The Vegan Society and cruelty-free by PETA and Leaping Bunny. We never use animal-derived ingredients or test on animals.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $50. For orders below this amount, a flat rate shipping fee is applied at checkout.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return label.

Are your products safe for color-treated hair?

Absolutely. All Maria Nila products include our Color Guard Complex, which protects hair from UV radiation and free radicals to ensure your color stays vibrant for longer.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.

How do I know which hair care line is right for my hair type?

Each of our collections is color-coded by benefit: Head & Hair Heal for scalp issues, Luminous Colour for shine, Pure Volume for lift, Structure Repair for damaged hair, and True Soft for hydration. You can also take our Hair Quiz for a personalized recommendation.